branch supervisor

Operational Oversight

• Supervise daily branch activities, including receiving, storage, sorting, and dispatch of parcels.
• Ensure consistent and efficient movement and delivery of goods.
• Monitor workflow, troubleshoot issues, and adjust plans to meet performance goals.

Team Leadership & Management

• Manage branch personnel — scheduling, coaching, performance monitoring, and training.
• Motivate and support staff (e.g., admins, sprinters/delivery riders).
• Conduct briefings or weekly meetings to align team tasks and solve problems.

Quality & Compliance

• Make sure operations follow company SOPs, safety protocols, and policy standards.
• Handle damaged or mis-handled items under proper procedures.
• Prepare reports on productivity, performance, and issues for higher-ups.

Coordination & Client Relations

• Liaise with other departments (e.g., HR, area ...