Job Description
- Supervise and manage the day-to-day operations of the branch, including staff performance and customer service.
- Ensure timely and efficient handling of parcels, documents, and delivery services.
- Monitor employee attendance, behavior, and productivity, and submit regular performance reports.
- Train, mentor, and guide branch staff to meet individual and team targets.
- Maintain branch inventory, supplies, and equipment, ensuring all assets are accounted for.
- Prepare and submit accurate reports to head office regarding sales, logistics, and operational issues.
- Implement and enforce company policies, safety protocols, and standard operating procedures (SOPs).
- Handle customer complaints and feedback professionally to maintain service satisfaction.
- Coordinate with other branches and departments to resolve operational challenges.
- Support recruitment, onboarding, and evaluation processes for branch-level staf...
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