Branch Service Operations Manager

We are seeking a Branch Service Operations Manager to lead a team of branch operations staff and ensure the smooth running of all branch activities. You will be responsible for authorizing transactions, ensuring compliance with banking guidelines and KYC/AML regulations, and maintaining the safe custody of all branch stationery. This role requires a professional who can deliver high standards of customer service and facilitate the cross-selling of products to meet branch objectives.

Roles & Responsibilities:

• Team Management: Manage and lead a team of branch operations staff (Teller/Customer Support Officer) to ensure the smooth running of the branch.
• Transaction Authorization: Authorize all transactions posted by operations staff and ensure timely, error-free processing.
• Compliance & Audits: Ensure adherence to banking guidelines, quality frameworks,...