Job Description

Overview

Manage, mentor and coach a team of customer‑focused professionals, improve Service process efficiencies and enhance the KMBS Customer experience.

Responsibilities

  • Manage, mentor and coach
  • Responsible for reviewing quality and quantity of Service productivity
  • Ensure the training is requested and attended by all relevant staff
  • Review and coach all Service staff on CIP’s
  • Communicate and encourage growth and career planning
  • Improve process efficiencies
  • Analyze service processes to improve efficiencies and promote cost reduction
  • Participate and encourage Sales/Service meetings
  • Monitor progress and promote field focus and adherence in cost saving modifications
  • Responsible for reviewing Service Level Agreements for Branch compliance
  • Enhance the KMBS Customer experience
  • Respond in person immediately to all Customer concerns that require ...

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