Branch Practices Associate

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

Responsibilities

• Assist in the creation of training materials. This may include delivering content to branch staff through live presentations, webinars and phone training.
• Investigate and manage escalated advisor service issues related to the solutions we support.
• Maintain branch information on the AANet.
• Test system enhancements and new solutions.
• Work as Business Analyst on branch facing initiatives.
• Act as a point of contact for branch staff on branch processing issues.
• Assist in developing com...