Branch Customer Experience

Job Summary
The Section Head is responsible for enterprise capability management related to enterprise customer onboarding and automation projects related to customer records management.
Key Responsibilities
Oversees project management and business analysis activities especially in relation to requirements elicitation, finalization and functional design review of customer onboarding projects
Manages the MS D365 Sales Module backlog as Product Owner in partnership with the MS D365 Platform Team
Provides status updates and coordinates with stakeholders on Customer Onboarding-related initiatives
Participates in projects related to Master Data Management and CIF administration
Provides support to business units on change management activities related to customer onboarding
Qualifications
Bachelor's degree in Business, Finance or relevant courses
At least five (5) of managerial experience in Project Management, Business Analysis, Customer Experience in a bankin...