BPO Trainer/QA (90% Onsite and 10% WFH Setup)

What if I told you that you can get paid for being the friend who often gives advice and helps others avoid big red flags? If people naturally turn to you when they need guidance, whether it’s explaining a process or helping someone gain confidence, we need you. 

Unity Communications is looking for a Trainer/QA who can help teams build skills, strengthen performance, and grow into their potential. In this role, you’ll deliver effective onboarding and ongoing learning experiences and help leadership identify training needs, address performance gaps, and ensure teams are set up for success. 

Apply today! 

How You Spend Your Eight Hours 

• Partner with Operations leaders, Team Leads, and Managers to ensure agents meet performance and quality standards 

• Conduct training needs analysis (TNA) to identify skill gaps and improvement opportunities 

• Desig...