BPO Trainer

Job Summary:

The Contact Centre Trainer is responsible for designing, delivering, and evaluating training programs for customer service agents in a Contact centre environment. This includes providing ongoing skills development, and ensuring employees are equipped to handle customer inquiries efficiently and professionally. The trainer works closely with the operations and quality assurance teams to identify areas for improvement and develop training strategies accordingly.

Responsibilities:

1. Training Program Development:

- Design, develop, and update training materials, modules, and resources aligned with BPO industry standards, client requirements, and organizational goals.

- Create engaging training sessions, both classroom-based and online, covering product knowledge, soft skills, customer service techniques, and call-handling procedures.

1. New Hire Training: <...