Job Description
QUALIFICATION:
- College graduate in any field is preferred; or completed at least 2yrs in college with no back subjects
- Minimum of 2 years experience in call center, technical and/or customer service environment
- Minimum 2 years relevant working experience as BPO Team Leader
- Amenable to work onsite (Taguig City)
- Amenable to work on a shifting schedule, weekends and holidays.
- Knowledgeable in using PlayStation
KEY JOB TASKS:
- Use performance data to coach and improve the agents
- Manage by walking around and answer agents’ queries, approval on account changes, application of any related contact transactions
- Listen and review types of interactions performed by the agents for improvement purposes
- Validate any information requires to be sent to customer for accuracy and comprehensiveness purposes
- Handle escalated transactions from clients/customers/team members
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