BPO Team Lead

2 Year experience as a SME or higher in a contact center environment 2 Years MS Office Suite Experience including report writing and presenting. 2 Years experience in Metrics Management - Data-driven approach towards Metric Management High school diploma or GED Required. To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology 1. Demonstrate exceptional client service skills and leadership capabilities. Apply comprehensive knowledge and understanding of project management principles and methodologies. Utilize solid analytical and problem-solving skills to address challenges effectively. Make quick decisions and implement action items with agility in an expedited time frame. Monitor team performance and report results and issues to higher-level leadership. Assist the team with escalated client or account issues. Oversee career development, performance, and pay discussions with t...