BPO Supervisor

Position Overview:

The Supervisor will be assisting in the day-to-day operations of the department contributing to the successful achievement of the team’s goals and objectives.  Responsibilities include handling complex chargeback cases, acting as a first level contact for escalations, and the monitoring of call & case workflows to meet service level/performance targets. The candidate will assist management in various sundry activities which include but are not limited to reporting, quality assurance, procedural development, and continuous learning and improvement activities. 

Position: Supervisor - Joint Recovery Processing (JRP)
Position Status:    Full Time – Work from Office
Hours of Work:    Business hours 

Responsibilities:
•    Support the accomplishment of all contracted service level targets/agreements.
•    Manage monthly and ad-hoc agent coaching and feedback.
•    Assist in daily, weekly, and monthly quality assurance activitie...