BPO Senior Manager

JOB DESCRIPTION

Head – Banking Operations & Delivery

Experience Required: 10 Years---Role Overview:The role involves end-to-end management of banking operations and service delivery, driving operational excellence, transformation, and client satisfaction across multiple global banking processes. The incumbent will be responsible for managing large-scale delivery teams, ensuring adherence to SLAs, maintaining governance standards, and fostering innovation through automation and process improvement initiatives.---Key Responsibilities:Operational ManagementLead and oversee banking operations across multiple verticals — including retail, commercial, corporate banking, cards, payments, and reconciliations.Ensure compliance with regulatory and operational risk standards, both internal and external.Manage transaction processing, reconciliations, settlements, and exception handling with zero defect focus.Oversee large-scale transitions and migrations, ensuring seamless knowledge transfer...