BPO professional

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats
• Resolve customer queries and complaints efficiently
• Maintain accurate records of customer interactions
• Follow company policies and quality standards
• Collaborate with team members to meet service goals
• Adapt to rotational shift schedules including night shifts

Candidate Profile:

• Good command of spoken and written English
• Graduate or undergraduate degree holders
• Prior BPO experience preferred but freshers can apply
• Strong multitasking and problem-solving skills
• Ability to work under pressure and meet targets
• Immediate joiners preferred