Job Description
Solvo Global is actively hiring a Call Center Supervisor (Bilingual - C1 English)We are searching for a highly driven and people‑focused Call Center Supervisor to join our remote team. This is an excellent opportunity for a talented leader who thrives in dynamic environments, understands operational excellence, and is passionate about developing high‑performing teams.
**English level required**: Advanced conversational English (C1)What You Will Do
- Supervise, guide, and support a team of call center agents to ensure outstanding customer service.
- Monitor real‑time queues, call volume, service levels, and agent adherence to meet operational targets.
- Conduct coaching sessions, performance reviews, and weekly meetings focused on development.
- Provide continuous feedback and training opportunities for team members.
- Handle escalated or complex customer interactions when needed.
- Analyze key performance metrics, including AHT, First Call Resolution, Adherence, an...
**English level required**: Advanced conversational English (C1)What You Will Do
- Supervise, guide, and support a team of call center agents to ensure outstanding customer service.
- Monitor real‑time queues, call volume, service levels, and agent adherence to meet operational targets.
- Conduct coaching sessions, performance reviews, and weekly meetings focused on development.
- Provide continuous feedback and training opportunities for team members.
- Handle escalated or complex customer interactions when needed.
- Analyze key performance metrics, including AHT, First Call Resolution, Adherence, an...
Ready to Apply?
Take the next step in your AI career. Submit your application to Solvo Global SAS today.
Submit Application