BPO Operations Manager

Job Summary:

We seek a highly motivated and experienced BPO Operations Manager to oversee multiple accounts and be the primary point of contact for client relationships. This role requires a strategic thinker who excels in client-facing interactions, account management, and cross-functional team coordination to ensure client satisfaction and account growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary contact for all client communications, ensuring high responsiveness and professionalism.
• Build and maintain strong, long-lasting client relationships by understanding their business needs and objectives.
• Conduct regular meetings with clients to review performance, address concerns, and identify opportunities for improvement or expansion.

Account Oversight: