BPO Lead

Description

The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

• Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
• Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
• Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
• Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
• Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
• Strengthened team performance through leadersh...