BPO Group Leader

We're Hiring: BPO Group Leader (Tarlac | Onsite)

We're looking for an experienced Group Leader to oversee our multi-channel customer service teams and help drive outstanding performance. If you have strong leadership skills, a passion for client management, and a proven track record in BPO operations, we want to meet you.

Location: Tarlac (Onsite)

Schedule: Shifting

What You'll Do:

• Lead daily operations for voice, chat, email, and back-office teams

• Ensure SLA/KPI targets are consistently achieved

• Analyze performance and implement improvement plans

• Manage escalations and communicate with key stakeholders

• Oversee staffing, scheduling, and performance monitoring

• Provide performance reports and act as Operations Manager when needed

What We're Looking For:

• 5–7 years BPO/contact center experience

• 2+ years in a supervisory/team lead role

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