BPO Customer Service

The Customer Support Executive will handle customer interactions via calls, emails, and chats to resolve queries efficiently, maintain accurate records, and ensure a high level of customer satisfaction.

Roles and Responsibilities

• Handle inbound and outbound customer calls to resolve queries and concerns professionally
• Respond to customer emails and chats, providing accurate information about products and services
• Maintain detailed records of all customer interactions using CRM software
• Provide timely and effective solutions to customer issues while adhering to company policies
• Ensure high levels of customer satisfaction through consistent support and communication