BPO CSR exp. required

Position Title: Benefits Administration Services Associate (Agent)

Account: HR/ Human Capital Solutions

LOBs: % voice -inbound calls

Salary offer: 18k+ Php basic salary + 1,500 Php fixed allowance + 15% night differential pay + 20% performance-based incentives

Other benefits: 13th month, statutory benefits, HMO, group life insurance, leave credits

Work location: One E-com MOA Complex, Pasay (ONSITE)

Work schedule: night shift/ weekends off

Job Description:

• Improves participant decision-making process by advising participants on plan provisions.
• Responds to client-specific inquiries, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision, accuracy and timeliness.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to...