BPO - Client Technology Associate (Hybrid Setup)

About the Role

The Client Technology Associate (CTA) supports the Client Technology Manager (CTM) and Enterprise Service Delivery teams in managing the technical relationship between the client and its customers. This role is customer-facing and technical, serving as a key support resource for large and national enterprise accounts.

The CTA acts as a bridge between technical teams and clients — translating complex technical concepts into clear, business-friendly language while helping ensure service excellence. This position is ideal for a Tier 2-level engineer or technically strong analyst who is passionate about helping others and eager to grow into a strategic client-facing role.

What You'll Do

• Serve as a customer-facing technical resource supporting CTMs and Enterprise Service Delivery Managers (ESDMs) on assigned accounts.
• Participate in client meetings and customer calls, providing technical insight and follow-up support.
• Assi...