BPO Chat/ Voice Process

We are seeking a BPO Chat/Voice Process Associate to join our team. This role is perfect for a customer-focused individual who can effectively manage and resolve customer inquiries through both voice calls and live chat, ensuring a high level of service quality and customer satisfaction.

Roles and Responsibilities

• Handle inbound and outbound calls, as well as live chat sessions, to address customer questions, concerns, and issues.
• Provide accurate and comprehensive information about products, services, and policies.
• Troubleshoot and resolve customer problems efficiently, escalating complex issues to the appropriate team when necessary.
• Maintain a professional and empathetic demeanor while communicating with customers across all channels.
• Document all customer interactions and transactions meticulously in the CRM system.
• Meet and exceed performance metrics related to call handling time, chat response time, an...