Booking Fulfillment (3 months' Temporary Contractor)

Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures 根据公司的政策和程序处理和解决手动预订、预订相关的查询和案例

Identifies and escalates difficult and complex issues to senior team members 识别困难和复杂的问题并将其上报给高级团队成员

Maintains a positive, empathetic and professional attitude towards customers and merchants 对客户和商户保持积极、同理心和专业的态度

Liaises with internal departments and external merchants to fulfill booking amendments and refunds 与内部部门和外部商家联络以完成预订修改和退款

Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system 输入、更新和维护公司系统中所有互动、交易、评论和投诉的准确信息

Keeps updated with company procedures and processes 協助更新公司程序和流程

Open for applications for students looking for internship opportunities or fresh graduates to apply. 开放学期休息的学生或应届毕业生申请。

The role required you to work from our office. 该职位要求您在我们的办公室工作。

Proficient inboth Chinese Mandarin and En...