Job Description
Dealership:L0026 All American Chevrolet of Odessa
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process:
+ Greet customers in a friendly and professional manner.
+ Identify, confirm, and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when work will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for repair needs.
+ Write accurate repair orders using ProfitNet and ADP systems.
+ Write accurate Estimates utilizing the three major estimating systems:
+ CCC
+ Mitchell
+ Audatex
+ Maintain and update production, notes, and repair order detail and production status.
+ Foll...
What You'll Do
+ Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).
+ Follow the Initial Customer Contact (ICC) process:
+ Greet customers in a friendly and professional manner.
+ Identify, confirm, and offer resolution to customer concerns.
+ Communicate with customer what needs to be done, how much it will cost and when work will be complete.
+ Assess customer needs by conducting a vehicle walk around.
+ Attain agreement from customer for repair needs.
+ Write accurate repair orders using ProfitNet and ADP systems.
+ Write accurate Estimates utilizing the three major estimating systems:
+ CCC
+ Mitchell
+ Audatex
+ Maintain and update production, notes, and repair order detail and production status.
+ Foll...
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