Job Description

Key Responsibilities

Document Review (QA)

  • Ensure BMS documents are reviewed periodically by Area Experts and Owners
  • Ensure documents are free from errors before uploading to the BMS by:
  • Liaising with GSS Marketing and Communications Team in proofreading and correcting spelling and grammatical errors
  • Reformatting documents to ensure consistency with BMS Instructions
  • Proper documentation of changes and revision comments

    • Business Process Review

  • Work with area owners and key stakeholders in the review of critical business processes and systems to identify process gaps
  • Develop accurate process maps to identify workflows, information dependencies, bottlenecks, decision-making points and client requirements
  • Undertake best practice gap analysis and support area owners and key stakeholders in resolving process issues identified by the process review
  • Develop necessary documentations, (e.g. procedures, gu...

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