BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)

BMC Helix Process & ITSM Analyst / Workflow Engineer (Remote)

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team remotely. We are committed to delivering IT service management solutions and optimizing business processes to achieve operational excellence and improved service delivery across various sectors.

Key Responsibilities

• Analyze existing processes and workflows within the BMC Helix ITSM platform to identify opportunities for improvement and optimization
• Design and implement efficient workflows that streamline IT service management processes, enhancing overall productivity and service quality
• Collaborate with stakeholders to gather requirements and ensure that solutions align with organizational needs and objectives
• Conduct training sessions and develop comprehensive documentation to support u...