Job Description
Join BIS Safety Software as a Customer Experience Team Lead, where you'll foster a culture of client success and team excellence. This position combines leadership with hands-on support in an innovative SaaS setting.
In Sherwood Park, AB, this role suits individuals passionate about customer service and team dynamics. Initiate your journey by assisting the team with customer calls and tickets before fully stepping into leadership. Your responsibilities will include performance metrics analysis and operational management, fostering a supportive team environment through ongoing training.
Key Responsibilities:
• Cultivate a customer-focused team culture
• Oversee daily operations, managing ticket reviews and scheduling
• Regularly coach team members through one-on-ones
• Analyze metrics for service enhancement
• Provide direct customer support as needed
Requirements:
• Emotional intelligence and empathy in leadership
• Experience in tech support or similar ro...
In Sherwood Park, AB, this role suits individuals passionate about customer service and team dynamics. Initiate your journey by assisting the team with customer calls and tickets before fully stepping into leadership. Your responsibilities will include performance metrics analysis and operational management, fostering a supportive team environment through ongoing training.
Key Responsibilities:
• Cultivate a customer-focused team culture
• Oversee daily operations, managing ticket reviews and scheduling
• Regularly coach team members through one-on-ones
• Analyze metrics for service enhancement
• Provide direct customer support as needed
Requirements:
• Emotional intelligence and empathy in leadership
• Experience in tech support or similar ro...
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Take the next step in your AI career. Submit your application to BIS Safety Software Inc. today.
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