Job Description

Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Billing System Analyst I who will:

  • Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
  • Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL.
  • Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
  • Able to perform first cut basic analysis via predefined SOPs.
  • Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
  • Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
  • Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
  • He should be able to communicate the issue meaningfully to different st...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to CSG today.

    Submit Application