Billing Support Associate Ruby Labs

**About us**:
**About the role**:
As a Billing Support Associate at our company, you will be integral to our efforts in managing and mitigating fraud-related risks. You will focus on responding to early fraud alerts, handling disputes, managing chargeback cases, and ensuring compliance with company policies. Your work will be essential in preventing financial losses and maintaining the integrity of our billing operations.
**Key Responsibilities**:
- Respond promptly to early fraud alerts, taking necessary actions to mitigate risks.
- Utilize fraud detection tools to investigate suspicious activities and prevent losses.
- Investigate and resolve disputes related to transactions, ensuring timely and accurate outcomes.
- Manage chargeback cases from initiation to resolution, analyzing claims and gathering supporting evidence.
- Submit rebuttals and maintain detailed records of all chargeback cases and their outcomes.
- Work proactively to minimize chargebacks an...