Job Description

Responsibilities

Client Relationship Building

  • Responds to Clients and internal customers through various communication methods satisfying needs promptly and efficiently.
  • Maintain Client records and escalate matters as required to the National Credit Control Manager.
  • Client’s account, administrative and billing/invoicing matters are understood and championed.
  • Collaborate with clients and other parties to understand the client’s key business processes and requirements. Recommend solutions and improvement initiatives in line with Rentokil Initial Policies and Procedures.
  • Perform client visits to enhance relationship, seek feedback and identify new opportunities for the overall account management practices.
  • Engage and educate clients to use electronic data integration (EDI) and electronic payment options  Map and document Customer Billing Process for strategic clients.

    • Billing and Invoicing

  • Review and prepare Nat...

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