Billing, Client Services & Virtual Operations Coordinator (U.S. based client)

Duties and Responsibilities

This role is responsible for managing healthcare billing workflows, client services, and virtual administrative operations. The position supports the full lifecycle of a case, including referral intake, client onboarding, scheduling coordination, billing execution, payment tracking, and ongoing case management. Accuracy, follow-through, and clear communication are essential to success in this role.

Billing & Financial Operations

• Enter, submit, and track bills in accordance with internal billing guidelines.

• Upload and manage billing-related documentation and reports.

• Monitor payment status and outstanding balances.

• Reconcile payments on a recurring basis and update internal records.

• Identify and elevate billing discrepancies, delays, or missing information.

• Maintain accurate billing and case status tracking.

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