Billing Client Delivery Lead

• Casual - 3 months
• Hybrid Role
• Attractive hourly rate

The Billing Client Delivery Lead is responsible for ensuring the success of clients' billing operations on the Kraken platform. This high-impact, hybrid role requires a combination of billing expertise, technical knowledge, and strong client relationship skills. You will act as the key link between complex platform engineering and client billing objectives, ensuring seamless delivery and alignment with business goals.

Key Responsibilities:

• Investigate and resolve complex billing issues, including bill generation failures, tariff discrepancies, and customer queries.

• Perform root-cause analysis and proactively address potential issues before they impact clients.

• Act as the bridge between clients and Kraken's Product and Engineering teams, translating business rules into actionable technical requirements.

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