Job Description
Description
Position Overview
We are seeking a customer-focused and detail-oriented Billing Coordinator to support a busy team. This role combines administrative support, customer service, invoice processing, and landlord licensing administration. The ideal candidate is organized, empathetic, and able to remain calm when assisting tenants and landlords through challenging situations.
Key Responsibilities
+ Answer and manage approximately 10-15 inbound calls per day from landlords and tenants.
+ Respond to questions regarding landlord licenses, inspections, fees, and invoices.
+ De-escalate sensitive or emotional situations involving housing concerns and direct callers to the appropriate housing inspector or department resources.
+ Schedule and reschedule housing inspections for landlords.
+ Create and distribute invoices related to rental housing inspections and licensing fees.
+ Calculate inspection fees...
Position Overview
We are seeking a customer-focused and detail-oriented Billing Coordinator to support a busy team. This role combines administrative support, customer service, invoice processing, and landlord licensing administration. The ideal candidate is organized, empathetic, and able to remain calm when assisting tenants and landlords through challenging situations.
Key Responsibilities
+ Answer and manage approximately 10-15 inbound calls per day from landlords and tenants.
+ Respond to questions regarding landlord licenses, inspections, fees, and invoices.
+ De-escalate sensitive or emotional situations involving housing concerns and direct callers to the appropriate housing inspector or department resources.
+ Schedule and reschedule housing inspections for landlords.
+ Create and distribute invoices related to rental housing inspections and licensing fees.
+ Calculate inspection fees...
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