Billing Analyst, Customer Support, Associate

Job Description:

The Billing Analyst will provide support to Datasite clients and Sales on billing-related matters in a highly technical environment. The Analyst is responsible for handling a wide range of billing queries on various Datasite products that facilitate the M&A lifecycle. This is a position requiring a professional mix of fintech and interpersonal skills.

Responsibilities:
• Provide support by assisting customers, Sales, and other stakeholders with simple billing-related questions and problems.
• Analyze basic customer requests and engage various internal departments (Collections, Client Services, Sales Revenue & Enablement, Sales, Accounts Receivable, Legal etc.) to provide appropriate responses.
• Route issues the Billing Support Specialist is unable to resolve to the appropriate person or team for timely resolution.
• Provide copies of invoices, summary of invoices (SOI) and cost to date (CTD) using Microsoft Excel...