Bilingual Technical Support

Appealing Points:


Support enterprise business applications including Microsoft Dynamics 365 and retail systems in a mission-critical environment.
Collaborate with global teams while working closely with business users, vendors, and stakeholders across Japan.
Enhance your technical expertise through incident management, service improvements, and end-user support in a dynamic environment.


Annual Salary : 4 Million Yen and above

Job Responsibilities:


Provide first-level technical support for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing systems, and related applications.
Manage service requests and incident tickets from creation through resolution.
Coordinate and collaborate with internal teams, vendors, and external partners.
Respond quickly to system issues and recommend improvements to minimize downtime.
Conduct regular service...