Job Description

Volante - Jonas Software

Compensation & Role Details

Expected Salary Range: $60,000 to $65,000 CAD, depending on experience and qualifications. Role Type: New Role.

AI Disclosure: AI is not used to screen, assess, or select applicants for this role.

Bilingual Support Specialist (French & English)

Hybrid – North York, ON (3 days in office per week)

Compensation & Role Details

Expected Salary Range: $60,000 to $65,000 CAD, depending on experience and qualifications. Role Type: New Role.

Summary

The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring a consistent, high-quality customer experience in both languages. <...

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