Job Description

Roles & Responsibilities

Key Responsibilities

Key Responsibilities

  • Analyze and understand client readiness for software upgrade
  • Perform upgrade installation
  • Escalate complex cases to the appropriate level of support as necessary.
  • Document all customer interactions, issues, and solutions in the support system.
  • Collect data related to recurring issues and support documentation to resolve them

    • Qualifications

  • Excellent French verbal and written communication skills, with a strong customer service orientation.
  • Ability to work independently and efficiently in a fast-paced environment.
  • Strong organizational skills and attention to detail when managing priorities.
  • Proficiency with computer tools an.
  • Professional attitude, discretion, and a strong team spirit.

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