Job Description
Join Xplore Inc. as a Bilingual Technical Support Specialist, helping customers with their connectivity issues in both English and French. Use your skills in troubleshooting and customer service to enhance their broadband experience.
This role requires a self-disciplined individual with a strong customer service background to address technical issues while promoting Xplore's offerings. You'll diagnose concerns related to internet connectivity and collaborate with teams for timely resolutions. If you're passionate about technology and rural broadband service, this position is for you.
Key Responsibilities:
• Troubleshoot internet and email connectivity issues
• Collaborate with teams for complex problem resolution
• Document and track customer technical tickets
• Maintain knowledge of products and industry advancements
• Promote relevant Xplore products based on customer needs
Requirements:
• Bilingual in French and English is essential
• Post-secondary edu...
This role requires a self-disciplined individual with a strong customer service background to address technical issues while promoting Xplore's offerings. You'll diagnose concerns related to internet connectivity and collaborate with teams for timely resolutions. If you're passionate about technology and rural broadband service, this position is for you.
Key Responsibilities:
• Troubleshoot internet and email connectivity issues
• Collaborate with teams for complex problem resolution
• Document and track customer technical tickets
• Maintain knowledge of products and industry advancements
• Promote relevant Xplore products based on customer needs
Requirements:
• Bilingual in French and English is essential
• Post-secondary edu...
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