Bilingual Technical Support Analyst

Purpose

Contributes to the overall success of the 24x7 Global Systems Operations Centre ensuring specific individual and team goals, plans,

initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in

compliance with governing regulations, internal policies and procedures.

Accountabilities

• Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems

and knowledge.

• Responsible to consistently meet/exceed user expectations for the delivery of critical batch processes and monitoring across

all geographies and lines of business. These activities may include (but are not limited to) managing individual work in

progress limits, assisting in the facilitation of incident management bridges and communications, performing recovery

procedures as well as performing alert/inciden...