Bilingual Support Representative

We are looking for an experienced bilingual Support Representative to act as the first point of contact for guests, hosts, and partners across KeyNest and GuestCare operations.

This is not a basic call centre role. You will be handling time-sensitive access issues, operational disruptions, and real-world guest situations where clarity, ownership, and calm decision-making are essential.

You will work across phone, email, and live chat — resolving issues directly, making outbound calls when needed, and coordinating with internal teams to ensure fast, effective outcomes.

Tasks

• Acting as the primary contact for guests, hosts, and partners
• Seeing issues with KeyNest Points through to resolution.
• Help with billing queries and be able to guide customers on plans/usage.
• Handling access issues, booking concerns, service disruptions, and urgent operational incidents
• Making outbound calls to gather information and drive res...