Bilingual Sr IT Support Analyst

Job description:  Tier 2 – Advanced Administration & Escalation Tier 2 technicians act as escalation points for complex issues, manage system integrations, and support core platform configurations.

Responsabilities:  
• Administer Exchange Online, Active Directory, SharePoint, and associated permissions.
• Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.
• Configure and maintain RingCentral call queues, groups, licensing, and site business hours.
• Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services.
• Manage ShareFile administration and support, assisting users with access, data transfer, and permission management.
• Manage and support , including user permissions, integrations, and automation setup.
• Configure and maintain Active Directory permission groups to ensure users only ...