Job Description

Excis Compliance is seeking a Spanish-speaking Service Desk Team Lead in Mexico to oversee service desk operations. This role involves leading a team, managing ticket management, and ensuring high service quality. Candidates should have strong leadership skills and a client-focused mindset with fluency in English required.

Preference is given to those with IT Service Desk experience, especially in managed services. The position requires proven coaching abilities and a hands-on management style to foster team development.

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