Bilingual Senior Customer Care & Collections Representative

Delivering best‑in‑class service is just the beginning. As a Bilingual Senior Customer Care & Collections Representative, you’ll be part of a team of professionals dedicated to keeping our customers connected.

You will work with the client’s designated program administrator to provide quality service and support to ensure service solutions meet business customer needs in all financial care competencies: post–sale customer education on wireless and wireline service, problem solving, providing customers an opportunity to establish payment commitments and assisting to reach the financial goals of the company. You will also develop, coordinate, and monitor the deployment and success of service solutions and provide status updates to the business client and Sales Branch based on shared expectations.

What you’ll do:

• Deal with a variety of customers.
• Explain and sustain different charges on bills.
• Create a sense of urgency to help cust...