Bilingual Senior Consultant, Solution Integration

Overview

Join the Bell Business Markets team as a Technical Solution Integration specialist. Focus on contact centre solutions (CCaaS) and related technologies across enterprise‑scale customers.

Key Responsibilities

• Participate in development and/or configuration of contact centre solutions (CCaaS), including NLU/NLP, conversational AI bots, WFM, WFO, and Self Service IVR with call routing technologies.
• Collaborate on projects, guided to deliver/migrate technical solutions.
• Attend meetings with clients, internal teams, and external partners.
• Perform functional and technical analysis to define target solutions.
• Stay informed about emerging technologies, industry best practices, market trends, and identify opportunities for improvement, innovation, and automation.

Critical Qualifications

• Knowledge of contact centre solutions or product suites from Genesys, NICE, AWS, Google, an...