Bilingual Senior Client Service Representative, Group Benefits

Job Summary

Company: CLIC
Department: Client Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is required.
Job Grade: 3

Job Overview

The senior client service representative, group benefits is the first point of contact for group benefits plan sponsors and human resources professionals. The role builds and maintains strong relationships with plan sponsors, provides them with education and guidance on eligibility requirements and administration of group benefit plans, and provides them with training on the Benefits Now for Plan Sponsors website.

Key Responsibilities

• Answer client inquiries received by phone, email or through the online system regarding Group Benefits eligibility and administration, billing and premium inquiries, exception handling, and general inquiries.
• Educate plan sponsors/adm...