Bilingual Scheduler (Centro)

ResponsibilitiesOversee Call Center Operations: Manage daily call center activities, ensuring efficient handling of patient calls, appointment scheduling, and inquiries.Customer Service Excellence: Resolve escalated patient concerns, maintaining a high level of patient satisfaction.Scheduling & Coordination: Oversee appointment scheduling and coordination to ensure timely and accurate service delivery.Compliance: Ensure call center operations comply with HIPAA and other healthcare regulations.Performance Monitoring: Track key performance metrics (e.G., call volume, wait times, customer satisfaction) and provide reports to management.Process Improvement: Identify and implement improvements to increase efficiency and enhance service quality.Technology Management: Ensure proper functioning of call center software and systems, troubleshooting issues as needed.Collaboration: Work with other departments (e.G., medical records, billing) to ensure seamless patient service.QualificationsEduc...