Job Description
Job Description
+ Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility.
+ Assisting consumers with account creation and account management and resetting passwords.
+ Must be comfortable with rapidly changing environments and being available to work on special projects as needed.
+ Uploading documents while answering calls from consumers.
+ Engage with customers over the phone and reply to online chat inquiries
+ Updating billing and payment preferences.
Qualifications & Skills
+ 3+ years of Customer Service and/or Call Center experience
+ 2+ years of Remote/WFH Experience
+ Any experience assisting customers over the phone via Inbound or Outbound Calls
+ Must be fluent in English and Spanish
+ Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment requir...
+ Speaking to Medicare/Medicaid eligibility recipients about their healthcare coverages, options, and eligibility.
+ Assisting consumers with account creation and account management and resetting passwords.
+ Must be comfortable with rapidly changing environments and being available to work on special projects as needed.
+ Uploading documents while answering calls from consumers.
+ Engage with customers over the phone and reply to online chat inquiries
+ Updating billing and payment preferences.
Qualifications & Skills
+ 3+ years of Customer Service and/or Call Center experience
+ 2+ years of Remote/WFH Experience
+ Any experience assisting customers over the phone via Inbound or Outbound Calls
+ Must be fluent in English and Spanish
+ Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment requir...
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