Bilingual Operations Support (After-hours)

Description

We are seeking a dedicated and detail-oriented Bilingual Operations Support Specialist to join our team during after-hours shift ). This role offers an excellent opportunity to contribute to our operational efficiency while providing exceptional support to our clients and internal teams. If you are fluent in both English and Spanish, possess strong problem-solving skills, and thrive in a dynamic environment, we encourage you to apply.

Key Responsibilities

• Provide after-hours operational support to clients and internal teams via phone, email, or chat
• Assist with troubleshooting and resolving operational issues promptly and effectively
• Monitor and manage system alerts, escalations, and incident reports during designated shifts
• Document and track support activities, ensuring accurate and timely updates
• Collaborate with cross-functional teams to ensure seamless service delivery
• Maintain a high level...