Bilingual Office Product Support Specialist

A dynamic support services company in Torreón, Mexico is looking for a Product Support Specialist.
This role involves assisting both office and operational users in resolving product usage issues while documenting the processes.
The ideal candidate is proficient in business-level English and possesses excellent communication and problem-solving skills.
Experience in customer or product support is preferred.
You will also handle support calls in Spanish, engaging with users effectively to resolve their concerns.
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