Job Description
We are looking for a skilled Medical Virtual Assistant fluent in both English and Spanish to support our healthcare operations. The ideal candidate will be responsible for a variety of administrative tasks, including managing inbound and outbound calls, scheduling appointments, providing translation services, and assisting with various departmental needs.
Responsibilities:
Handle both inbound and outbound calls in English and Spanish.
Manage appointment scheduling and rescheduling for patients.
Provide translation services for in-office and telemedicine appointments.
Assist with patient intake scheduling and administrative tasks.
Support the surgical department with administrative needs.
Rebook appointments for patients who do not show up.
Coordinate authorization modification requests.
Manage billing inquiries and address prescription concerns.
Facilitate call transfers for the LA Team.
Support other departments with Spanish-speaking needs.
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