Bilingual Mechanical Adjuster

Position Summary

The Bilingual Mechanical Claims Adjuster is accountable for appraising and estimating loss and damage associated with mechanical automobile claims through auditing of submitted claims (electronic or paper), digital photos and attached estimates.

Position Functions

• Review customer’s warranty contract information including previous notes and previous claims to determine if the new claim repairs are covered under the contract.
• Take repair facility calls regarding claim submissions, questions or concerns.
• Determine specific failure, procedures used to determine failure and discuss part and labour pricing.
• Determine whether an independent inspection is required.
• Determine preferred method of repair based on pricing and remaining warranty.
• Verify parts prices for labour times through nationally published labour time guides.
• Authorize repairs, towing, and requested qualifying rental cars...